How to Choose the Right Support Coordinator Under the NDIS

Understanding the Role of an NDIS Support Coordinator

An NDIS support coordinator helps you understand and use your NDIS plan effectively. Their role is to connect you with services, manage supports, and ensure your plan works for your needs.

They can also help you develop confidence in coordinating your own supports over time — a key step towards independence and empowerment.

There are three levels of support coordination under the NDIS:

1. Support Connection – helping you start using your plan and connecting with providers.

2. Coordination of Supports – assisting you to manage complex supports and build capacity.

3. Specialist Support Coordination – for participants with high or complex needs who require intensive support.

Why the Right NDIS Support Coordinator Matters

A good coordinator doesn’t just organise services — they help you grow. The right person ensures your supports align with your goals, whether it’s improving mental health, developing life skills, or gaining more independence.

The best coordinators are empathetic, responsive, and experienced. They focus on helping you make informed choices, so you stay in control of your plan.

Key Qualities to Look for in an NDIS Support Coordinator

When comparing coordinators, keep these qualities in mind:

1. Experience with the NDIS

Choose someone who understands the NDIS inside out. They should be familiar with funding categories, plan reviews, and provider management.

2. Excellent Communication

Good communication builds trust. A strong coordinator listens carefully, explains things clearly, and keeps you updated on your progress.

3. Goal-Oriented Approach

Your coordinator should focus on helping you achieve your goals, not just manage your plan. Look for someone who believes in your potential.

4. Local Knowledge

Coordinators who know your local area can recommend trusted providers for Behaviour Therapy, Psychology, or Cognitive Assessments that suit your needs.

5. Respect and Empowerment

They should treat you as the expert in your life, offering support that respects your preferences and promotes independence.

Questions to Ask Before Choosing

Before deciding, ask potential coordinators these questions:

• How do you help participants achieve their goals?

• What experience do you have with my type of support needs?

• How do you communicate with participants and their families?

• Can you provide examples of successful outcomes?

These questions can help you identify someone who fits your values and communication style.

How Freedom Therapy Services Can Support You

At Freedom Therapy Services, we work closely with NDIS participants and coordinators to deliver a holistic approach to wellbeing.

Our services include:
– Behaviour Therapy
– Psychology
– Cognitive Assessments
– Parent Coaching for Carers

Each service is designed to build confidence, independence, and resilience — helping you reach your full potential.

Trusted Australian Resources

For more information about NDIS support coordination, visit:
– NDIS – Support Coordination
– Beyond Blue – Support for Mental Health

Frequently Asked Questions (FAQ)

What does an NDIS support coordinator do?

An NDIS support coordinator helps you understand, manage, and make the most of your NDIS plan. They connect you with providers and help build your capacity for independence.

Can I change my NDIS support coordinator?

Yes. You can change coordinators at any time if your needs or preferences change. It’s your right to choose who supports you.

How do I know if I have support coordination in my plan?

Your NDIS plan will specify if support coordination is funded. You can ask your Local Area Coordinator or check your NDIS portal.