Understanding the Role of a Support Coordinator
A support coordinator helps NDIS participants make the most of their plans. They connect you with the right providers, manage service bookings, and ensure your supports align with your personal goals. Whether you’re new to the NDIS or looking for more clarity, asking key questions can help you find the right fit.
1. What Experience Do You Have Working with My Needs?
Every participant is different. Ask your support coordinator about their experience supporting people with similar goals, conditions, or challenges.
For example, if you have autism, mental health needs, or mobility challenges, understanding their background ensures they can provide tailored guidance.
At Freedom Therapy Services, our therapists work closely with support coordinators who specialise in a range of needs, from Behaviour Therapy to Cognitive Assessments.
2. How Will You Help Me Use My NDIS Plan Effectively?
A great support coordinator knows how to stretch your NDIS funding further. They’ll explain what supports you can access, help you manage budgets, and connect you with reliable, evidence-based providers.
Ask how they’ll track your progress and whether they’ll help you prepare for plan reviews. Transparency in communication helps you stay in control.
Learn more about how our Psychology and Parent Coaching for Carers services can support your goals and complement your NDIS plan.
3. How Often Will We Communicate?
Communication style matters. Some coordinators prefer regular check-ins, while others reach out only when needed. Decide what works best for you.
Ask questions like: – “How often will we meet?” – “Will you be available by phone or email?” – “Can you attend meetings with my therapists?”
Clear communication builds trust and keeps your supports aligned with your changing needs.
4. What Happens If I Want to Change Providers?
Sometimes, services don’t work out as planned. A professional support coordinator should explain how to transition smoothly between providers without disrupting your supports.
Ask if they can recommend alternative options and whether they’ll help with new service agreements or paperwork.
At Freedom Therapy Services, we collaborate with coordinators who ensure smooth transitions so participants can continue therapy without stress or interruption.
5. How Will You Help Me Achieve My Long-Term Goals?
NDIS funding isn’t just about daily support—it’s about long-term growth, independence, and confidence.
Ask your coordinator how they’ll help you track progress and adjust supports as your goals evolve. Whether your goal is to live independently, return to study, or improve emotional wellbeing, your coordinator should be your partner in achieving those milestones.
If you’re working towards mental health and behaviour goals, our Behaviour Therapy and Psychology services can support your journey.
Why These Questions Matter
These questions help you understand your coordinator’s approach, experience, and communication style. A good partnership with your support coordinator leads to better outcomes and a smoother NDIS experience.
When you feel confident and supported, you’re more likely to make progress toward your goals and enjoy greater independence.
External Resources
FAQ: Support Coordinator Questions
Q1: What should I expect from my support coordinator?
Your coordinator helps you understand your NDIS plan, connect with providers, and build your capacity for independence.
Q2: Can I change my support coordinator?
Yes, you can change coordinators at any time if your current one isn’t meeting your needs. Talk to the NDIS or your provider for support.
Q3: Do support coordinators manage my budget directly?
No, but they guide you on how to use your budget effectively and connect you with plan managers if needed.
Take the Next Step with Freedom Therapy Services
At Freedom Therapy Services, we believe in empowering every adult and teen to live confidently and independently.
If you’re working with a support coordinator or looking for therapy providers who understand your NDIS goals, we’re here to help.
👉 Book an appointment today to start building the skills and supports you need for lasting success.
